A close customer relation is the core philosophy of our hotline. In our hotline - run by by our Call & Smile Centers - each customer gets his "own" service person for a competent and trustful support. A personal atmosphere and quick response times are valuable benefits for our customers.

But service also means regional nearness for us. We do speak our customers' language, where ever he might be located. This is possible through our international presence in Europe and in the US.

Our hotline for Europe is run in German and English in our Call & Smile Center in Bielefeld . The American market is served by our local branch in Cincinnati (Ohio) where another Call & Smile Center is based.

With our service packages in the remote services area we do offer solutions that allow a complete and comprehensive support for our customers. The efficiency of time and cost saving operations can only be realized and measured with the right support and service in the background. itelligence is your one-stop-shop for IT and SAP services.